These Terms and Conditions (“Terms”) govern the use of Shipzo Logistics’ website, mobile application, and parcel delivery services. By accessing or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.
Service Overview
Shipzo Logistics provides road-based parcel delivery services using vehicles such as bikes, vans, tempos, and trucks. Users can choose a vehicle based on parcel size, weight, and delivery distance for local and intercity deliveries.
User Responsibilities
By using our services, you agree to:
- Provide accurate and complete pickup, delivery, and contact information
- Ensure parcels are properly packed and safe for road transportation
- Declare the correct parcel size, weight, and contents
- Select the appropriate vehicle based on parcel requirements
- Be available or ensure receiver availability at the delivery location
Prohibited Items
The following items are strictly prohibited from being shipped through Shipzo Logistics:
- Illegal, stolen, or counterfeit goods
- Hazardous, explosive, or flammable materials
- Perishable items without proper packaging
- Liquids likely to leak or cause damage
- Cash, precious metals, or valuable documents
Vehicle Selection
Vehicle selection is based on the parcel details provided by the user. Shipzo Logistics is not responsible for delays, damages, or additional charges resulting from incorrect parcel information or inappropriate vehicle selection.
Pickup and Delivery
Pickup and delivery times are estimates and may vary due to traffic, weather, road conditions, or other unforeseen factors. We strive to ensure timely delivery but do not guarantee exact delivery timelines.
Pricing and Payments
Delivery charges are calculated based on distance, parcel size, weight, and selected vehicle.
- All prices are displayed before booking confirmation
- Payments must be completed before or as per booking requirements
- Additional charges may apply for waiting time, route changes, or incorrect details
Cancellation and Refunds
Cancellations are subject to timing and service status.
- Bookings cancelled before pickup may be eligible for a partial or full refund
- No refunds will be provided once the parcel is picked up
- Refund processing timelines depend on the payment method used
Parcel Safety and Liability
Shipzo Logistics takes reasonable care in handling parcels. However, we are not responsible for:
- Damage due to improper packaging
- Loss caused by incorrect delivery information
- Delays due to circumstances beyond our control
- Indirect or consequential losses
Service Refusal
Shipzo Logistics reserves the right to refuse or cancel service if:
- Parcel contents violate these Terms
- Incorrect or misleading information is provided
- Delivery poses a safety or legal risk
Third-Party Partners
Deliveries may be carried out by third-party drivers or partners. Shipzo Logistics is not responsible for acts beyond reasonable control but ensures partners follow service guidelines.
Limitation of Liability
Our liability, if any, shall be limited to the delivery charges paid for the specific order. Shipzo Logistics shall not be liable for any indirect, incidental, or special damages.
Intellectual Property
All content, branding, logos, and materials on the Shipzo Logistics platform are the property of Shipzo Logistics and may not be used without prior written permission.
Amendments to Terms
Shipzo Logistics may update these Terms at any time. Continued use of our services after changes constitutes acceptance of the updated Terms.
Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of Indian courts.
Contact Information
For any questions regarding these Terms and Conditions, please contact us:
Email: info@shipzoapp.com
Phone: 9172254328 / 9011102204
