Refund and Cancellation Policy
This Refund and Cancellation Policy outlines the terms under which cancellations and refunds are processed for parcel delivery services provided by Shipzo Logistics. By booking a delivery, you agree to the policy stated below.
Order Cancellation
Users may cancel a delivery request subject to the conditions mentioned below:
- Orders can be cancelled before the parcel is picked up from the pickup location
- Once the parcel is picked up, cancellation will not be permitted
- Cancellation requests must be made through the platform or official support channels
Refund Eligibility
Refunds are processed based on the status of the delivery order:
- Full or partial refunds may be issued if the order is cancelled before pickup
- No refunds will be provided once the parcel has been picked up
- Refunds are not applicable for delays caused by traffic, weather, or other unavoidable conditions
Non-Refundable Situations
Refunds will not be provided in the following cases:
- Incorrect pickup or delivery details provided by the user
- Incorrect parcel size, weight, or vehicle selection
- Failed delivery due to receiver unavailability
- Service refusal due to prohibited or unsafe items
Refund Processing
Approved refunds will be processed using the original payment method.
- Refund processing time may vary based on the payment provider
- Bank or gateway charges, if any, may be deducted
- Shipzo Logistics is not responsible for delays caused by banks or payment gateways
Service Cancellation by Shipzo Logistics
Shipzo Logistics reserves the right to cancel a delivery order under certain circumstances, including:
- Unavailability of vehicles or delivery partners
- Safety, legal, or operational concerns
- Incorrect or misleading order information
In such cases, eligible users may receive a full or partial refund based on the service status.
Policy Updates
Shipzo Logistics may update this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on the website or application.
Contact Us
If you have any questions regarding cancellations or refunds, please contact us:
Email: info@shipzoapp.com
Phone: 9172254328 / 9011102204
